Now Hear This Inc

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Now Hear This, Inc. Solving your business telephone communication problems
through professional telephone skills training.

Order your autographed copy of our award winning book...
Beyond "Hello" or Real World Customer Service Strategies That Work TODAY!

Welcome to Now Hear This, Inc., a communication training company specializing in professional telephone skills workshops, seminars and keynote presentations. Our customer-service-oriented training programs are beneficial to organizations and associations throughout the United States.

Participants learn the basics of good telephone etiquette and how to make the most of every call in order to build your company's image, increase sales, personal profit and customer satisfaction.

Stitches Magazine June 2007.
Davis interviewed as subject matter expert by renowned writer, Christopher Hosford, to discuss "Nine key areas for customer service success." Read it here.

A respected authority on telephone customer service, Jeannie was recently interviewed by the Colorado Springs Gazette on the subject of current trends toward automated phone service. Let us know your thoughts about this subject. Your comments and/or feedback are certainly welcome. Just email jeannie at jeannie@phoneskills.com.
GOOD RECEPTION: Some firms bucking trend toward automated service
By DEBBIE KELLEY THE GAZETTE
http://daily.gazette.com/Repository/ml.asp?Ref=VGhlR2F6ZXR0ZS8yMDA3LzAxLzE1I0FyMDQxMDA=&Mode=HTML&Locale=english-skin-custom

Telephone Skills Articles Published, Fall 2006
Colorado Green Magazine, published for the Green Industry by the Associated Landscape Contractors of Colorado, Inc., features two articles written by Jeannie Davis on the subject of telephone skills and customer service.

Jeannie Davis cited as telephone communication expert in Jobs Weekly news article entitled, Telemarketers Hear 'Busy' Signal http://www.postnewsads.com/linda/new/viewarticles.asp?articleID=89. This weekly publication is a valued resource for job seekers throughout the Denver metro area. Check out the great information in the sidebar, reprinted with permission, below:

Sometimes, all you know is what you hear on the telephone. Here is advice from Aurora author Jeannie Davis from her books, Beyond "Hello" and Real World Customer Service Strategies That Work.

Look good to yourself. Self-esteem, or what you think about yourself, is the driving force behind your attitude. Looking good to yourself means more than feeling good inside. It also means looking good on the outside, which lets others know how well you view yourself.
Develop a can-do attitude. When you transmit a positive can-do attitude, people are naturally more responsive. Productivity and customer relationships suffer when our attitude isn't on straight. Anyone can provide good customer service. The challenge always is to strive for customer service excellence by going the extra mile.
Practice positive thinking. Eighty percent of what we say to ourselves is negative. Sometimes you need to assess your initial reaction, work through negative circumstances and take it upon yourself to turn things around. Make a habit of replacing negative helpless thoughts with positive powerful ones.
Use positive language. People understand and respond one-third more quickly to positive words than negative ones. Notice how you respond differently when specific comments or requests are phrased in a more positive manner.

Now Hear This, Inc. is excited about our strategic alliance with Visual Electronics, Ltd. And we welcome an opportunity to share information about their products and services with you.

Visual Electronics, Ltd. specializes in real-time LED displays for ACD monitoring systems in call centers and contact centers. Their products can increase your organization's efficiency 30-40%, by self-empowering agents with real-time information. Hence, improving overall customer service!

Visit their website to learn more about the cost savings, increased productivity and bottom line profit being enjoyed by their current customers.

Denver Rocky Mountain News
Jeannie Davis cited as telephone communications expert in Business Careers article.

Jeannie Davis, president of Now Hear This, a Colorado-based company that teaches people how to best present themselves on the phone, says telephone conversations limit communication about 60%. If the interview is via phone, its a good idea to brush up on your voice skills, Davis says.

All you have going for you is your attitude and the tone of your voice. A key is to smile while speaking. People hear you smile on the phoneit lifts your voice, Davis says. Another key is to be organized. If youre nervous or dont think well on your feet, make notes with bulleted items you dont want to forget. Above all, give yourself a pep talk. Apprehension comes across in your voice, but so does self-confidence, says Davis. (Reprinted with permission)

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Now Hear This, Inc. P.O. Box 470638 Aurora, CO 80047-0638
Phone 303-337-1991 Toll-free 1-800-784-5525 Fax 303-337-1966.